Question 1

How fast will I get my gift card code?

Accepted Answer

Most orders are delivered within 10 seconds of payment confirmation. Codes appear in your dashboard (Orders page) and are also emailed to you.

Question 2

Where do I find my gift card codes after buying?

Accepted Answer

Go to Dashboard → Orders → click the order → Reveal code.

Question 3

What happens if the code doesn't work?

Accepted Answer

Open a dispute from your order page within 7 days of delivery. Our support team investigates with the seller, and invalid codes are refunded in full.

Question 4

What payment methods do you accept?

Accepted Answer

Crypto (USDT, TRX on TRON network), cards (Visa, Mastercard, Amex, JCB), and bank transfer (SEPA / SWIFT).

Question 5

Are payments secure?

Accepted Answer

Yes. Card payments go through PCI-DSS compliant gateways. We never store your card details.

Question 6

Why are the prices so low?

Accepted Answer

A mix of bulk B2C inventory from authorized distributors and marketplace sellers with surplus codes. Every code is verified before being listed.

Question 7

How do I become a seller?

Accepted Answer

Click 'Start Selling' in the header. You'll go through a 3-step onboarding.

Question 8

What's the commission?

Accepted Answer

The default commission is set by the platform and shown on your seller dashboard. Funds are released from escrow after a short holding window.

Question 9

How do you protect my gift card codes?

Accepted Answer

Codes are encrypted at rest with AES-256-GCM, decrypted only on reveal by the owner.

Question 10

How do I change my email?

Accepted Answer

Settings → Profile → Email. You'll need to verify the new address.

Question 11

Can I delete my account?

Accepted Answer

Yes — contact support from the Contact page (or email info@giftcardso.com) and we'll remove your account after any pending orders are resolved.

Help Center

Orders & Delivery